FAQs

What is Begums of Awadh all about?

Begums of Awadh champions Lucknowi Chikankari, handcrafted ethically in small batches and reimagined in trendy, modern styles designed for women of today.

 

Is the Chikankari real and authentic?

Yes – every piece comes with a Certificate of Authenticity guaranteeing it’s 100 % handcrafted, ethically sourced, and unique. No two embroideries are alike.

 

Why are your pieces more exclusive?

We produce in small batches, ensuring premium quality, attention to detail, and exclusivity – your piece is truly limited and curated.

 

What fabrics do you use?

Our range includes premium rayon, cotton, mul, chiffon and georgette – chosen for comfort, breathability, and beautiful compatibility with hand-embroidered Chikankari.

 

How can I choose the right size?

Each product page includes a detailed size chart. For personalized help, our customer support is happy to assist.

 

How long does an order take to arrive?

Within India: 5-7 business days; International orders: 10-15 business days, depending on location and customs.

 

What if I receive a damaged or defective item?

Please inform us within 3 days of delivery. We offer replacements or refunds for any quality issues, subject to our return policy.

 

Can I exchange or return my purchase?

Yes – unused items in original condition may be returned or exchanged within 3 days of delivery. Please refer to our Return & Exchange policy for full details.

 

Do you offer international shipping?

Absolutely. We ship globally, making the elegance of Lucknowi Chikankari accessible worldwide.

 

How can I track my order?

Once dispatched, you’ll receive a tracking number via email or SMS to monitor delivery status.

 

How do I care for my Chikankari garments?

Hand wash gently using mild detergent in cold water—or opt for expert dry cleaning. Press inside out on low heat, and store in a cool, dry place away from direct sunlight to preserve embroidery.

 

Are these designs machine-embroidery or hand-embroidered?

All our pieces are genuinely hand‑embroidered using traditional Chikankari stitches like Bakhiya, Phanda, Jalī, and Murri – done by skilled artisans, not machines.

 

Why choose Begums of Awadh over machine-made Chikankari?

Our garments preserve the human touch – each stitch exhibits the slight variations and depth that machine embroidery cannot replicate. Authenticity is certified.

 

What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, digital wallets, and cash-on-delivery in select regions.

 

Why small-batch production?

This allows us to uphold rigorous quality control, maintain exclusivity, and ensure our artisans receive fair attention and wages.

 

Why are some colors slightly different from what I see online?

Hand-dyeing and fabric texture can lead to slight color variations. We work to display colors accurately, but minor differences may occur.

 

Can I pre-order items that are out of stock?

Yes! For select styles, we accept pre-orders. Just contact us via email or WhatsApp, and we’ll help you secure your piece in the next batch.

 

Do you restock popular items?

As we work in small, exclusive batches, we rarely restock the exact same item. If you love it – grab it while it lasts!

 

How can I be sure the embroidery is handmade?

Each item includes a Certificate of Authenticity that certifies it’s handmade. You can also spot tiny, beautiful imperfections that only a human hand can create.

 

What is your brand’s ethical commitment?

We ensure fair wages, safe working environments, and direct partnerships with artisans. Every piece supports ethical fashion and heritage preservation.

 

How do I become a part of your community?

Follow us on Instagram, sign up for our newsletter, and tag us in your outfits using #BegumsOfAwadh to be featured!

 

Do you offer gift wrapping or personalized notes?

Yes, we offer gift-ready packaging with the option to add a custom note – just mention it during checkout!

 

Can I cancel or modify my order?

Orders can be modified or cancelled within 2 hours of placing them. After that, our team begins processing to ensure timely delivery.

 

How do I contact customer care?

You can reach us via the Contact Us page, email us at begumsofawadh@gmail.com, or message us on WhatsApp for quick assistance.